Last updated: december 2025

Thank you for your purchase from 21 Panels. We are committed to delivering your order safely and efficiently.

Order Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received. You will receive a confirmation email once your order has shipped.

Shipping Methods & Delivery Times
We currently ship using reliable domestic carriers and for international shipping from the Netherlands we ship with PostNL .
Standard Shipping (U.S. only): Estimated delivery within 5–18 business days after shipment. Delivery times are estimates and may vary due to carrier delays, weather, or high-demand periods.

Shipping Costs
Shipping costs are calculated at checkout based on destination and order size.All shipping charges will be clearly displayed before completing your purchase.

Shipping Locations
We currently ship from both the Netherlands and the United States to locations within the United States and worldwide.

Damaged or Lost Packages
If your order arrives damaged or does not arrive within the expected timeframe please contact us within 7 days of delivery (or expected delivery date). Please include your order number and photos if applicable. We will work with the carrier to resolve the issue.

Incorrect Shipping Information
Please ensure that your shipping address is accurate. We are not responsible for delays or losses due to incorrect or incomplete addresses provided at checkout.

Contact Us
For shipping questions or concerns, contact us at contact@jossha.com